This Terms & Conditions (“Terms & Conditions”) is a legal agreement between you (“You” /“Your”/ “Client/Customer”), and PTS Lounge Concierge (“Us” “Our” “We”). The Terms & Conditions (together and our Privacy Policy, referred to as the “Related Agreements”) sets out the complete terms and conditions upon which You may use the PTS Lounge Hospitality Platform for us to provide the requested services.

By clicking on bookings, you acknowledge that You have read, understood, and agree to be bound by this Terms & Conditions, and the Related Agreements, where applicable. You also agree to comply with all agreements, applicable laws, and regulations incorporated into this Terms & Conditions. The provisions of this Terms & Conditions and the Related Agreements govern Your use of our website and the business relationship between You and Us. PTS Lounge website allows a Customer/Client to book for services we offer, ranging from Premium Pass subscriptions, Airport Meet & Greet, Visa On Arrival, Excursion/Leisure, Fleet Management, Escort Services based on his/her preference. Any new Service which are added to the Services shall be also subject to the Terms & Conditions.

PTS Lounge Hospitality reserves the right to amend their Terms & Conditions and the related agreements at any time and will notify You of any such changes by posting the revised Terms & Conditions on PTS Loungeconcierge.ng (the “Website”). All changes shall be effective upon posting. You are advised to check our Terms & Conditions and the related Agreements periodically for such changes. Your continued use of the website after any such changes to this Terms & Conditions and related agreements constitutes Your agreement to be bound by any changes. PTS Lounge Hospitality may terminate, suspend, change, or restrict access to all or any part of the Services without notice or liability. By clicking “Accept” at the bottom of the page, you confirm that you are literate and that you have read and fully understand the terms of our Terms & Conditions and the related agreements. You acknowledge and agree that Your use of the services, including information transmitted to or stored by PTS Lounge Hospitality is governed by our Privacy Policy.

1.1.1 You hereby declare that You are a human being over 18 years of age and of a sound mind, or at least the age of majority in the Jurisdiction where You reside and from which You use the services. Your application for the use of our services may not be accepted if in our sole discretion, You are less than 18 years of age.

1.1.2 In order to access the services, You would be required to fill the necessary details as required on the website.

1.1.3 When You register to access our services, You will be deemed as the contracting party and a client for the purposes of this Terms & Conditions.

1.1.4 We reserve the right to deny you our services on suspicion of illegal activities or other activities that directly or indirectly breaches the provisions of this Terms & Conditions and the related agreements or for no reason at all, in our sole discretion.

1.1.5 You acknowledge that PTS Lounge Hospitality will use the E-mail, Phone Number and other contact details You provided to Us when You registered for our services or as updated by You from time to time as the primary mode of communicating with You. Your phone number must be capable or making calls and receiving calls.

1.1.6 You consent to Us collecting and using technical information inputted on the website, to provide any other services to You. If You use the services on the website, You consent to Us and Our affiliates' and licensees' to the processing, the transmission, collection, retention, maintenance, and use of Your personal data to improve Our services and/or Your experience while using the website.

1.1.7 By accessing this website, You hereby authorize Us to provide the services herein contemplated using the App.

2.1.1 You would be able to pay for the services requested for on the website through the use of Debit Cards or Mobile Transfer.
2.1.2 Please note that while accessing Our services, standard/approved banking charges may apply. It is Your responsibility to pay all fees, or charges as may be updated from time to time.

2.1.3 Please, note that We may share Your Information with third parties with the extent required to provide the services and for the efficient performance of the website.

3.1.1 You are forbidden from using any PTS Lounge Concierge content(s) made available through the website for activities not contemplated in this Terms & Conditions and the related agreements.

3.1.2 You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reverse, engineer, reformat, incorporate into advertisements and other works, sell, trade in, promote, create derivative works, or in any way exploit or allow others to exploit any part of the PTS Lounge Hospitality website.

3.1.2 Using the PTS Lounge Concierge website for any fraudulent, malicious or unlawful purposes or in any manner inconsistent with the Terms & Conditions is unacceptable.

3.1.3 You hereby agree to cooperate with PTS Lounge Hospitality and relevant agencies in any investigation conducted by us or a governmental or regulatory body in connection with Your information provided in our website.

4.1 The following are the services/bookings offered by the PTS Lounge Hospitality which may change from time to time depending on the prevailing circumstances.

Meet & Greet Airport Protocol Services This service is aimed at fast tracking immigration processes and grants you priority in airport queues at arrival or departure point. Once booked a protocol officer will be assigned to Our Customer at the given travel date/time provided by the traveler. In the event of change of flight schedule/time, we must be informed immediately, this is to ensure that PTS Lounge Hospitality raises a Voucher that can be used within three (3) months of issuance.

This facility is opened to you as a frequent traveler for not being able to secure a Visa in Nigerian embassies situated in your home country. Whereas, payment for VOA is non-refundable except in cases of double payment. This is in line with Nigerian Government's policy through the National Immigration Service (NIS).

The service is open to you for the purpose of logistics, Airport Transfer Services, Point to Point Transfer, Group Transfers and Escort Services, requiring a booking of not less than 24 hours of schedule. Where travel plans change, it is important to send a 48 hours’ notice through our contact us page or over the phone.

5.1.1 Any personal data that comes into Your possession while performing Your obligations under this Terms & Conditions must be processed in accordance with the Nigeria Data Protection Regulations 2019.

5.1.2 You will ensure that it has all necessary appropriate consents and notices in place to enable, where necessary, lawful transfer of personal data to Us for the duration and purposes of this Terms & Conditions.

5.1.3 By using our website, You consent to Us, sharing the personal and other data provided by You in booking our service with third party contractors for the purpose of enabling efficient performance of the services, ensuring the service required for is executed and effecting any payments or notifications that We need to make to You.

PTS Lounge Hospitality reserves the right to cancel your request to our services if:
6.1.1 You use our platform for unauthorized purposes or where we detect any abuse/misuse, breach of content, fraud or attempted fraud relating to Your use of the Services.

6.1.2 It is required to comply with an order or instruction of or a recommendation from the Government, Court, Regulator or other competent Authority.
6.1.3 PTS Lounge Hospitality reasonably suspects or believes that You are in breach of this Terms & Conditions and the Related Agreements.
6.1.4 You shall be entitled to cancel the bookings to our services. However, fees paid shall not be refundable.

7.1.1 PTS Lounge Hospitality shall not be responsible for any loss suffered by You should Your Travel itinerary be delayed or cancelled.
7.1.2 PTS Lounge Hospitality shall not be responsible for any loss suffered by You should the services be interfered with or be unavailable by reason of your absence or inability to meet up with schedule.

7.1.3 PTS Lounge Hospitality shall have no liability to You for any loss of profit as a result of Your unauthorized use of Debit Cards on our website. 8. Resolution

8.1.1 Meeting and exceeding our clients' expectations is the most important part of our service. However, there may be occasions when something goes wrong and leaves you dissatisfied. If this happens, please let us know and we’ll do everything we can to resolve the problem with you. Our aim is to always resolve such matters as soon as we can and to your satisfaction.

If something has gone wrong and you would like to make a formal complaint, please get in touch and let us know by providing as much detail about the issue as you can. This can be done by either:

9.1.1 Sending us an email at: info@PTS Loungeconcierge.ng
9.1.2 Calling Customer care number on:
9.1.3 Sending a correspondence to:

PTS Lounge Hospitality (Lounge 4)
Murtala Muhammed Airport (New Terminal)

10.1.1 This Terms & Conditions and other related agreements constitute the entire agreement between You and Us and supersede all previous agreements, promises, assurances, warranties, representations and understandings between Us, whether written or oral, relating to its subject matter.

10.1.2 You acknowledge that You do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not referenced or set out in this Terms & Conditions and the Related Agreements.

11.1.1 PTS Lounge Hospitality shall not be in breach of this Terms & Conditions nor liable for delay in performing, or failure to perform, any of its obligations under this Terms & Conditions if such delay or failure results from events, circumstances or causes beyond Our control. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.

This Terms & Conditions and Related Agreements is made under, governed by and to be construed in accordance with the laws of the Federal Republic of Nigeria.

1.1 PTS Lounge Hospitality (or “Us” or “We” or “Our”) is a Company based in Lagos Nigeria with Our registered address at Lounge 4, Murtala Muhammed Airport (New Terminal) Lagos. We are dedicated to protecting the confidentiality and privacy of personally identifiable information entrusted to Us (“Personal Data”). As part of that fundamental obligation, We are committed to the protecting the use of the Personal Data which We collect on https://www.PTS Loungeconcierge.ng/ (the “Website”). This Website helps you book for logistics services connected with the Nigerian Aviation Industry and all other associated services provided to you on your behalf through the Website from time to time. This privacy policy (“Privacy Statement”) sets out the basis upon which We will process, store, and disclose any Personal Data that is provided voluntarily by users of the Website in connection with the services that We offer.

1.2 We note that the Nigeria Data Privacy Regulations (NDPR) distinguishes between entities that are “controllers” of Personal Data and entities that “process” Personal Data. We note that We are a “Data Processors” for those Services where We only use Personal Data which are requested by other Data Controllers.

1.3 Where We make decisions on how Personal Data is used in connection with Our Services (where We are acting as a controller), We are responsible for the obligations of a “Controller” under the NDPR in connection with the processing of Personal Data – for example, We use this Privacy Statement and other notices to provide you with information about Our use of personal information, as required by the NDPR. Where We only use Personal Data requested by other Data Controllers (where We are acting as a processor), those other Data Controllers are similarly responsible for the obligations of a “Controller” under applicable laws in connection with the processing of personal information, and, if you are using Our Services through those other Controllers, you should contact them if you have questions or concerns about the processing of your personal information or compliance with the NDPR and other applicable laws.

1.4 This Privacy Statement may change from time to time. Unless otherwise stated, any updates to this Privacy Statement become effective when we post the updates on the Website. Your continued use of the Website for Our Services following an update to the Privacy Statement means that you accept the updated Privacy Statement.

2.1 This Privacy Statement describes your privacy rights regarding our collection, use, storage, sharing and protection of your Personal Data. It applies to this Website and all other related applications, services, tools and physical contact with us regardless of how you access or use them.

2.2 You have the following rights:

right to request from Us access to and rectification or erasure of your Personal Data
right to restrict processing or object to processing of your Personal Data;
right to data portability;
right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;
Right to lodge a complaint with the relevant authority.

2.3 In the event that you wish to: (i) access your Personal Data processed by Us in accordance with this Privacy Statement, or (ii) ask any questions at all regarding Our use of your Personal Data, or (iii) rectify your Personal Data processed by Us in accordance with this Privacy Statement (iv) restrict or object to processing of your Personal Data (v) withdraw your consent to Our processing of your Personal Data or (vi) request for data portability , please reach out via email at info@PTS Lounge.ng.

2.4 We carefully analyze what types of Personal Data We need to provide Our Services, and We try to limit the Personal Data We collect to only what We really need.

2.5 Where possible, We delete or anonymize Personal Data when We no longer need it. We will retain your Personal Data for the duration of Our Services to you and afterwards for as long as is necessary and relevant for purposes permitted by applicable laws and regulations. Where We no longer need your Personal Data, We will dispose of it in a secure manner.

2.6 If you have created a username, identification code, password or any other piece of information as part of Our access security measures, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user identification code or password, whether chosen by you or allocated by Us, at any time, if in Our opinion you have failed to comply with any of the provisions of these conditions. If you know or suspect that anyone other than you know your security details, you must promptly notify Us at info@PTS Loungeconcierge.ng.

3.1 Please read this Privacy Statement very carefully. If you do not wish to be bound by the provisions of this Privacy Statement, you should not access the Website or sign up for Our Services. By using the Website, and by signing up for Our Services, you hereby confirm that you have read, understand, and agree to be bound by the Privacy Statement.

3.2 Additionally, please note that the option to sign up on this Website is intended solely for persons who are eighteen (18) years of age or older, and any registration by, use of or access to the Services by any person under eighteen (18) is unauthorized and in violation of this Privacy Statement.

3.3 You hereby give Us consent to the collection and processing of your Personal Data for the purpose of providing the Services. You hereby certify that all the information provided by you are true and correct and that any misrepresentations or falsity, whether intentional or not, therein will be considered as an act to defraud Us. You authorize Us to verify and investigate the above statements/information as may be required, from the references provided and other reasonable sources. For this purpose, you hereby waive your rights on the confidentiality of client information and expressly consent to the processing of any Personal Data and records relating to you that might be obtained from third parties, including government agencies, your employer, credit bureaus, business associates, and other entities We may deem proper and sufficient in the conduct of your business, sensitive or otherwise, for the purpose of determining your eligibility for our services. You further agree that when you request for the services, all supporting documents shall be used by and communicated to Us.

4.1 This section details the Personal Data We may collect about you. We explain why, and how, We use it in later sections. If you decide to our services, We’ll ask You to provide Us with some specific information, for example: Basic personal details – such as names, Means of ID, title and date of birth; Personal contact details – such as home address, phone number and E-mail address, Debit Card details for the duration of using our services.

5.1 We only process Personal Data where We have a lawful basis for doing so, such as the following:

5.1.1 User consent – This is where you have given Us explicit permission to process Personal Data for a given purpose. For example, if you are booking a service on Our Website, We may additionally ask you to consent to Us processing your Personal Data.

5.1.2 Contractual necessity – This is where We have to process Personal Data to meet Our contractual obligations.
5.1.3 Legal obligation – This is where We have to process Personal Data in order to comply with the law.
5.1.4 Protection of vital interests – This is where We are constrained to process your Personal Data in order to protect your interests or those of another person, such as to prevent identity theft.

5.1.5 Public interest – This is where there is an overriding public interest or We have been vested with an official public mandate to take certain action in the interest of the public.

5.1.6 Legitimate/Commercial interest. This is where We process Personal Data in order to protect Our legitimate/commercial interest.

6.1 We do not share Personal Data with unaffiliated third parties, except as necessary for Our legitimate business interest, to provide you with Our services, and/or as required or permitted by law or professional standards and generally to facilitate the running of Our business or to provide specific services you have requested. We would only transfer Personal Data to the following categories or situations, when they meet Our strict standards on the processing of data and security. We only share Personal Data that is necessary for them to provide their services. PTS Lounge Hospitality will not transfer your Personal Data to any third parties for their own direct marketing use except as stated herein. Commonly, We may share your Personal Data with:

6.1.1 Service providers – We engage service providers who help to support Our business and improve Our products. These service providers may include payment processors, customer service agencies, credit bureaus, hosts, organizers and sponsors of Our events; organizations that host Our Website or databases.

6.1.2 Audits - Disclosures of Personal Data may also be needed for data privacy, financial or security audits and/or to investigate or respond to a complaint or security threat.

6.1.3 Legal processes and successors in title – We, and Our suppliers, may also disclose your Personal Data to comply with applicable laws, Court Orders or other valid legal processes, and to enforce or apply Our terms & Conditions or any of Our other rights. We may transfer or disclose your Personal Data to any entity which takes over or acquires the relevant PTS Lounge Hospitality company. We also share aggregated, non-identifiable information with third parties. Before sharing this information, We ensure that it cannot identify you as an individual. For example, We may share information about the size and growth of Our customer base with investors.

7.1 We employ all reasonable efforts to keep your Personal Data secure by taking appropriate technical and organizational measures against its unauthorized or unlawful processing and against its accidental loss, destruction or damage. We store and process your Personal Data on Our computers in Nigeria. Where We need to transfer your Personal Data to another country, We would take reasonable steps to ensure that such country has an adequate data protection law. You hereby consent to the transfer of your Personal Data to countries which may not be on the white list specified by the NDPR where such transfers become expedient for us. We protect your Personal Data using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards We use are firewalls and data encryption, physical access controls to Our data centers, and information access authorization controls.

11.1 If you provide Us with Personal Data about another individual, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protection laws in relation to such disclosure. Insofar as required by applicable data protection laws, you must ensure that you have provided the required notices and have obtained the individual’s explicit consent to provide Us with the information and that you explain to them how We collect, use, disclose and retain their Personal Data or direct them to read Our Privacy Policy Statement

12. For general enquiries regarding this Privacy Policy Statement, or to make a request or complain about how We process Personal Data, you may contact Us at info@PTS Loungeconcierge.ng.